Shipping and Returns

SW 57th Wellness Shipping Policy

We want your wellness essentials to arrive safely and on time. Orders are processed within 1–3 business days, excluding weekends and holidays. You’ll receive tracking information via email as soon as your order ships. All orders are packed with care and shipped from our U.S. fulfillment center.

Shipping Within the USA

We currently ship to addresses within the United States only.

Standard Shipping: 5–7 business days
Expedited Shipping: May be available at checkout

Please note: Shipping timeframes do not include weekends or holidays and begin once your order has been processed and shipped.

Shipping Delays

SW 57th Wellness is not responsible for delays caused by weather, natural disasters, carrier disruptions, or other events beyond our control. We’ll always do our best to keep you informed.

Delivery Issues

If your package is marked as delivered but you haven’t received it:

Check your surrounding area and with neighbors
Wait 24 hours, as carriers may mark packages delivered early
Then contact us—we’ll help however we can

Please note: SW 57th Wellness is not liable for lost or stolen packages once marked as delivered, but we’re happy to support you however we can.

SW 57th Wellness Refund Policy

We want you to feel confident about every purchase. If something isn’t right, we’ll make it right.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your order, we offer a 30-day return or exchange policy from the date you receive your order.

We accept returns on:

Unopened and unused products
Gently used products (evaluated on a case-by-case basis)

To initiate a return or exchange, contact us via our Contact Us page. If your return is approved, we’ll provide a return shipping label and instructions.

Non-Returnable Items

We do not accept returns on:

Sale items
Gift cards
Items returned more than 30 days after delivery
Nearly empty or excessively used products
Items returned without authorization

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can resolve it promptly.

Exchanges

Need something different? Reach out—we’ll guide you through the exchange or help you find a better fit.